Technician

JOB SUMMARY AND PURPOSE

The General Job Technician is responsible for performing the required maintenance and repair service on the vehicle, according to the customer’s request and specifications found on the Repair Order.

 

ACCOUNTABILITIES

• Achievement of Team and Workshop Target
• Consistency of Service Quality, Customer Satisfaction and adherence to Fix-it-Right
• Accuracy, completeness and quality of repairs
• Compliance to TMP, Internal, and other related Policies and Procedures
• Any related financial or legal accountability proven to have resulted from the employee’s non-compliance to TMP, Internal, and other related Policies and Procedures
• Accomplishment of all required turn-over and securing of clearance for instance of separation with the company.

 

JOB QUALIFICATIONS

Minimum Education

• Graduate of Automotive course
• With NCI and NCII

Minimum Experience

• With previous experience as company OJT
• Fresh graduates are welcome to apply
• 1-2 years as an automotive technician is an advantage

Knowledge and Skills required

• Good attention to details
• Good analytical and thinking skills
• Technical skills
• Communication skills
• Team player

Amount of supervision received by the incumbent

• Reports to the Foreman  but he will work independently on his own after  a general orientation

Level of financial responsibility and accountability

The incumbent is responsible for the following:

• Safety of customers, Team members and customer’s vehicle
• Repeat Repair/Back Job
• Time Promised or advise extension of repair
• Cleanliness of workshop bays
• Loss or damage to the customer’s unit
• Wrong advise of repair or parts
• Lost tools or damage equipment

Impact of action carried by this job

• Poor performance may result to low customer satisfaction
• Wrong diagnose and or parts ordered delays in unit advises and releases

Level of communication and nature of contacts

Level  and nature of internal contacts

• Has regular contacts with Managers and Team Members

Level  and nature of external  contacts

• Has no regular contacts  with customers