Customer Relations Staff
DEPARTMENT:
Customer Relations Department
JOB DUTIES AND RESPONSIBILITIES:
The Customer Relations Staff will help maintain a high Customer Satisfaction and Customer Retention level in the dealership. He/She will be responsible for receiving, coordinating, and monitoring all Voice of Customer (VOS) that will help the Dealer’s Operations for growth and sustainability.
- Day-to-day operations of the Department based on assigned items-to-do in the following areas:
– Inquiry Management
– Complaint Management
– Customer Relationship Management
– Customer Satisfaction
– Customer Retention - Compliance to TMP, Internal and other related Policies and Procedures.
- Any related financial or legal accountability proven to have resulted from the employee’s non-compliance to TMP, Internal and other related Policies and Procedures.
- Accomplishment of all required turn-over and securing of clearance for instance of separation with the company.
JOB QUALIFICATIONS:
- Graduate of any 4-year course.
- Working knowledge in MS Word, PPT, and Excel.
- Fresh graduates are welcome to apply.
- With visual impact and pleasing personality.
- No below Average grade in Employment Exam.
- Willing to work 6 days a week.